Job Types: Full-time, Permanent
Working days : Shift-based, including weekends or public holidays as required
Timings:- Flexible to work in different shift
Visa: Applicants with valid own visa, freelance visa, or dependent visa are preferred.
Key Responsibilities:
• Review and verify documents submitted by applicants to ensure completeness and compliance with passport issuance guidelines.
• Provide detailed information about application procedures, required documents, fees, and processing times.
• Handle customer queries through in-person, email, and phone interactions in a professional and courteous manner.
• Assist with biometric data collection, including photographs and fingerprints, if required.
• Ensure adherence to data privacy and security policies while handling sensitive personal information.
• Maintain accurate data entry and documentation without errors.
• Stay updated on changes in passport policies and procedures.
• Manage customer complaints and escalate complex issues when necessary.
Required Skills & Qualifications:
• Excellent communication and interpersonal skills.
• Proficiency in data entry and basic computer applications.
• Ability to work under pressure in a fast-paced environment.
• Applicants with valid own visa, freelance visa, or dependent visa are preferred.
• High attention to detail and accuracy. Ability to handle sensitive information with confidentiality.
• Prior experience in customer service, preferably in passport or visa services
• Flexibility to work in different locations and shifts.
• Valid residence visa in the UAE (if applicable).
• Flexible in working hours.
What We Offer:
• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional growth and development opportunities.
• A supportive and collaborative work environment.
You can also send your CVs on WhatsApp on +971 502935684
