Maintain merchandise flow, filling and presentation standards throughout the store and stockroom.
Provide customer feedback to define what is 'real' value for customers.
Provide guidance on escalations and to encourage cross functional communication across the organization when problem solving and solutioning for sales, customers and third parties.
Report on key performance metrics and set deliverables to management on a daily, weekly, monthly basis.
Manage, monitor all day-to-day workflow activities for the team.
Create, maintain and deliver all reporting for day to day metrics and ensure deliverables are inline per policy.
Provide feedback, leadership to team members. continually review process, workflow tasks, in order to recommend efficiencies and improvements to management.
Process all maintenance transactions (add/delete/assignments) for all customer segments.
Prioritize and delegate tasks to meet all operational needs.
Support and execute visual directives and maintain visual standards set by the company.
Handle customer situations in compliance with policy and procedures, attempts to solve for yes and escalate issues as appropriate.
Support associate engagement by recognizing and rewarding outstanding performance.
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